Position: LTCOP Brooklyn Borough Supervisor
The Center for Independence of the Disabled in New York
(CIDNY) is a leading organization serving and representing people with
disabilities in New York City. CIDNY’s mission is the removal of barriers to
full integration of people with disabilities. CIDNY helps people with
disabilities to gain the skills and obtain the services they need to live
independently in the community and advocates for fair and effective policies
that improve the quality of life for people with disabilities. CIDNY is an
Equal Opportunity Employer.
Represent the Ombudsman program by responding to resident,
family and/or community complaints;
Advocate for resident rights including avoidance of elder
abuse, mistreatment and neglect;
Conduct timely visits (monthly or quarterly as required) to
long-term care facilities that are uncovered and follow up on complaints in
facilities not covered by certified ombudsman program volunteers;
Conduct in-person visits to investigate and resolve
complaints made by or on behalf of resident of LTC facilities, in collaboration
with assigned volunteers;
Assign and oversee ombudsman volunteers from the designated
borough, in coordination with the Volunteer Coordinator;
Supervise volunteers in their assigned LTC facilities and at
Reviews complaints from community members regarding LTC
Review accuracy of volunteer reports, stipends/travel
Complete mandated certification required by the NYS Office
of the Long Term Care
Liaison with resident councils in all LTC facilities;
Enter data into databases accurately and timely, and report
to the Program Director on outcomes, trends, and activities;
Assist in volunteer recognition;
Serve as the interim Borough Supervisor in the absence of
another Borough Supervisor
Perform other duties as assigned by the Director.
Education and Training:
Bachelor’s degree social work, health, public
administration, gerontology, law or related fields; at least three years of
experience in nursing homes, entitlements, complaint investigation.
Conflict mediation experience preferred;
Certification as Ombudsman;
Previous experience with volunteer management is highly
Excellent written and oral communication;
Attention to details;
Previous experience with client advocacy;
Must be computer literate of basic Microsoft Programs;
Familiarity with on-line or offline databases preferred;
Respectful and comfortable with persons with disabilities
and all individuals from diverse racial/ethnic, linguistic and economic
Competence in languages other than English preferred.
Temporarily remote due to COVID-19
Computer/Laptop, Phone, Printer/Coper
The Borough Supervisor will spend some of their work time in
CIDNY’s Queens, NY office.
Work area is shared and work spaced is divided by cubicles.
Verbal communication can be heard from other staff in adjoining cubicles.
Proof of COVID-19 vaccine is
We conform to all laws, statutes, and regulations concerning
equal employment opportunities and affirmative action. We strongly encourage
women, minorities, individuals with disabilities and veterans to apply to all
of our job openings. We are an equal opportunity employer and all qualified
applicants will receive consideration for employment without regard to race,
color, religion, gender, national origin, disability status, genetic
information and testing, family and medical leave, sexual orientation and
gender identity or expression, protected veteran status, or any other
characteristic protected by law. We prohibit retaliation against individuals
who bring forth any complaint, orally or in writing, to the employer or the
government, or against any individuals who assist or participate in the
investigation of any complaint or otherwise oppose discrimination.
Number of Employees Directly Supervised:
Director of Ombudsman Program
How to apply:
Please send a thoughtful cover letter and resume to Sharon
McLennon-Wier, Executive Director.
Do not send your letter and resume by fax.
Please use the job title as email header. NO PHONE CALLS