Airline Account Manager in JFK Airport



Hallmark Aviation is seeking a professional Airline Account Manager for a prestigious International Airline. The Business Manager leads the airline operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards.


Proven LEADERSHIP abilities and ORGANIZATIONAL skills

Excellent interpersonal, coaching and counseling skills

Understand that staff development is a leader’s responsibility

Self-driven focus on Customer and Client satisfaction

Ability to excel under pressure of meeting extreme deadlines

Able to communicate effectively, both verbally and in writingAccount

Experienced in planning a roster and monitoring work schedules

Able to solve daily problems and make quick decisions within the operation

5 Yrs Airline Experience preferred: Minimum 4 yrs Airline Supervisor Experience preferred

Flexible and able to promote positive attitudes from subordinates

Computer Software (Word & Excel), typing, and ticketing experience

Able to work varied hours


Provide hands-on supervision of the staff and delegate workload

Provide direct customer relations support

Ensure that account operates according to schedule and service level agreements

Recruit, interview, and hire staff

Oversee the long-term analysis of manpower needs, groom potential leaders

Ensure cross training as well as provide new and refresher training for staff members

Manage attendance records and ensure appropriate shift coverage

Handle discipline and motivation issues

Process promotion, demotion and termination paperwork

Enforce safety, security, and grooming standards

Administer performance reward programs

Control the budget for labor costs and allocation

Essential Requirements:


At least 18yrs old, with a High School Diploma or G.E.D.

English proficient, other languages may be required

Basic Math Skills: Adding, Subtracting, Division, and Multiplying

Computer Literate

Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs

Reading & comprehension of reference materials, instructions, policies & procedures

Valid US work authorization

Professional demeanor and exceptional presentation

Flexible schedule & availability

Background Check, Fingerprinting required

Drug Screen required on day of hire

Must have flexible availability and reliable transportation


TBD (Depending on Experience) plus Flight Benefits, Parking, Medical & voluntary Dental/Vision/401K

Required Training

Selected candidates will be required to attend and successfully complete management and airline product training


About Hallmark Aviation

Hallmark has several key principles of success that drive our company culture. These principles keep us focused so that we consistently deliver “peace of mind” to you.

Hallmark Aviation Services – recognized as the emerging leader in above-the-wing ground handling services – takes pride in our rapid growth and success since our inception in 1989. We attribute our success to a steadfast commitment to our Clients, their Customers, our 2500+ Employees, and our Community. Our experienced management team – with over 100 years of combined service – is committed to upholding these guiding principles on which Hallmark Aviation Services was founded. These principles will guide us to even greater achievements in the coming years.

With our genuine passion for the airline industry, as well as our financial strength through our strategic partnerships with Swissport and QANTAS, we have an unbeatable formula for success – not solely for Hallmark, but our Clients.

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